Shipping policy
Shipping Information
At The Serene Dream, we carefully prepare every order to ensure your floral arrangements arrive beautifully and safely.
Processing Time
Orders are typically processed within 1-2 business days. During high-volume seasons or special promotions, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: Available at checkout in select locations
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
After your order is shipped, you will receive a tracking number via email so you can monitor your package in real time.
Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout. The Serene Dream is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery at:
We will work with the shipping carrier to help resolve the issue as quickly as possible.
International Shipping
At this time, we primarily ship within the United States. International shipping availability may vary depending on the destination.
Contact Us
If you have any questions regarding shipping or delivery, feel free to contact our support team at:
Thank you for shopping with The Serene Dream.