Shipping policy
Shipping Information
At The Serene Dream, we carefully prepare every order to ensure your floral arrangements arrive beautifully and safely.
Transport information:
1. After receiving your order details, we will send you a confirmation email.
2. Once your item ships, we will email you a tracking number.
3. If you need help in tracking your package, please contact us online or send email toΒ support@theserenedream.com
4. To view shipping details, please refer to the table below.
Processing timeβDelivery time
Free Shipping Worldwide
- Free shipping: 15-25 days (By Sea)
- Express shipping: 3-7 days (By Air) - additional cost
Planning around a special date? Please email us before ordering with any shipping questions. Looking for something uniquely yours? We'd love to create a custom floral arrangement for your day. Send pictures and any other requests to customorders@theserenedream.com
Notes:
1) Delivery time does not include required processing time (usually 1-3 days, orders with special custom needs may take longer)
2) We cannot deliver to PO boxes and military addresses (APO, FPO).
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or holidays.
Order Tracking
After your order is shipped, you will receive a tracking number via email so you can monitor your package in real time.
Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout. The Serene Dream is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 48 hours of delivery at:
We will work with the shipping carrier to help resolve the issue as quickly as possible.
International Shipping
International shipping is available.
Contact Us
If you have any questions regarding shipping or delivery, feel free to contact our support team at:
Thank you for shopping with The Serene Dream.