Refund policy
Return & Exchange Policy
At The Serene Dream, we want you to love every arrangement you receive. Each piece is carefully inspected before shipping to ensure it meets our quality standards and arrives beautifully ready for your special moments.
Returns
We accept returns within 7 days of delivery for eligible items.
To qualify for a return, items must be:
- Unused and in original condition
- Returned in the original packaging
- Free from damage, stains, or alterations
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Exchanges
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We’ll gladly arrange a replacement or exchange whenever possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom floral arrangements
- Personalized orders
- Final sale or clearance items
- Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Approved refunds will be issued to your original payment method within 5-10 business days after your return has been processed.
Please note that original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once processing or production has begun, cancellations may no longer be possible.
Need Assistance?
Our team is always happy to help with questions about your order, returns, or exchanges.
Contact us anytime at:
orders@theserenedream.com
Thank you for choosing The Serene Dream, where timeless florals are designed to bring beauty to every space.